abcjili Privacy Policy

abcjili is committed to protecting the privacy and security of your personal information. We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly and in your best interests. This Privacy Policy applies to all personal data collected through the abcjili website, mobile applications, and any other digital platforms operated by abcjili (collectively, the "Platform").

This Policy covers:

• The types of personal information we collect from users of the abcjili Platform.
• How we collect, use, process, and store that information.
• The circumstances under which we may share your information with third parties.
• The security measures we implement to protect your data.
• Your rights regarding your personal information and how to exercise those rights.

By creating an account on abcjili, making a deposit, placing a wager, or otherwise using any feature of the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately cease using the abcjili Platform.

abcjili collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

Account Registration Information:

• Full name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (street, city, province, postal code)
• Username and password (password is stored in encrypted form)
• Preferred currency and language settings

Identity Verification (KYC) Information:

• Government-issued identification documents (Philippine passport, SSS ID, UMID, driver's license, voter's ID, or other valid ID)
• Proof of address documents (utility bills, bank statements, government correspondence)
• Selfie photographs for identity verification purposes
• Source of funds documentation (where required for anti-money laundering compliance)

Financial and Transaction Information:

• Payment method details (GCash account, PayMaya account, bank account information for BPI, BDO, Metrobank, and other supported banks)
• Deposit and withdrawal transaction history
• Wagering activity, including bet amounts, game selections, and outcomes
• Bonus and promotion participation records
• Account balance and transaction ledger

Technical and Usage Information:

• IP address and geolocation data
• Device information (device type, operating system, browser type and version)
• Session data (login times, session duration, pages visited)
• Clickstream data and navigation patterns on the Platform
• Referral source and marketing attribution data
• Error logs and diagnostic data

Communications Data:

• Customer support inquiries and correspondence
• Feedback, survey responses, and reviews you submit
• Records of any complaints or disputes you raise with abcjili

abcjili processes your personal information for specific, legitimate purposes. We will not use your data in any manner that is incompatible with the purposes described below:

Account Management and Service Delivery:

• To create, maintain, and manage your abcjili account.
• To verify your identity and confirm your eligibility to use the Platform, including age verification to ensure compliance with the 21+ requirement.
• To process deposits, withdrawals, and other financial transactions on your behalf.
• To provide access to games, promotions, and other Platform features.
• To communicate with you regarding your account, transactions, and Platform updates.

Legal and Regulatory Compliance:

• To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations under Republic Act No. 9160 as amended.
• To fulfill Know Your Customer (KYC) requirements mandated by relevant regulatory authorities.
• To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct.
• To respond to lawful requests from government authorities, law enforcement agencies, and courts.

Platform Improvement and Analytics:

• To analyze usage patterns and player behavior to improve the functionality and user experience of the abcjili Platform.
• To conduct internal research and development to enhance our game offerings and services.
• To monitor Platform performance and resolve technical issues.

Marketing and Communications:

• To send you promotional offers, bonus notifications, and marketing communications, where you have provided your consent to receive such communications.
• To personalize your experience on the Platform based on your preferences and gaming history.
• To conduct surveys and gather feedback to improve our services.

Responsible Gaming:

• To monitor gaming activity for signs of problem gambling and to implement responsible gaming interventions where appropriate.
• To enforce self-exclusion requests and deposit limit settings.

abcjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with third parties only in the following limited circumstances:

Service Providers and Business Partners:

• Payment Processors: We share necessary financial information with payment service providers (including GCash, PayMaya, and partner banks such as BPI, BDO, and Metrobank) to process your deposits and withdrawals.
• Identity Verification Providers: We may engage third-party KYC and identity verification service providers to assist with the verification of your identity documents.
• Game Providers: We share relevant account and session data with our game software providers to enable gameplay and ensure fair outcomes.
• Technology and Infrastructure Providers: We engage cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Customer Support Platforms: We may use third-party customer support tools that process your communications data to facilitate the resolution of your inquiries.

All third-party service providers engaged by abcjili are contractually required to process your personal information only for the specific purposes for which it was shared, to maintain appropriate security measures, and to comply with applicable data protection laws.

Legal and Regulatory Disclosures:

• We may disclose your personal information to government authorities, regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law or valid legal process.
• We may disclose information to relevant authorities where we have reasonable grounds to suspect fraudulent activity, money laundering, or other illegal conduct.
• We may share information with gaming regulatory authorities in connection with our licensing obligations.

Business Transfers:

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of abcjili's assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the applicable privacy practices of the acquiring entity.

abcjili implements a comprehensive set of technical, organizational, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your device and the abcjili Platform is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized abcjili personnel who require it to perform their job functions. All staff with access to personal data are subject to strict confidentiality obligations.
• Multi-Factor Authentication: We implement multi-factor authentication for internal systems that process personal data.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses.
• Incident Response: We maintain a data breach response plan and will notify affected users and the National Privacy Commission in the event of a personal data breach, in accordance with the requirements of the Data Privacy Act of 2012.
• Employee Training: All abcjili employees receive regular training on data protection obligations and security best practices.

While abcjili takes all reasonable steps to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

abcjili uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. This section explains what cookies are, how we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the operation of the abcjili Platform. They enable core functions such as account authentication, session management, and security features. The Platform cannot function properly without these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use the Platform, such as which pages are visited most frequently and whether users encounter error messages. This data helps us improve the performance and usability of the Platform.
• Functionality Cookies: These cookies allow the Platform to remember your preferences and settings, such as your preferred language, currency, and game settings, to provide a more personalized experience.
• Marketing and Targeting Cookies: These cookies are used to deliver promotional content and advertisements that are relevant to your interests. They may also be used to measure the effectiveness of our marketing campaigns.

Managing Your Cookie Preferences:

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of the abcjili Platform and your ability to access certain features. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, you have the following rights with respect to your personal information held by abcjili:

• Right to Be Informed: You have the right to be informed about how your personal information is being collected, used, and processed by abcjili. This Privacy Policy is our primary means of fulfilling this obligation.
• Right to Access: You have the right to request access to the personal information we hold about you, including a copy of that information and details of how it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate, incomplete, or outdated personal information we hold about you. You may update certain information directly through your account settings.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal information where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other legal basis for processing.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 12 of this Policy. We will respond to your request within a reasonable timeframe and in accordance with the requirements of applicable law. We may need to verify your identity before processing your request.

abcjili retains your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention periods applicable to different categories of personal information are as follows:

• Account Information: We retain your account registration information for the duration of your account's existence and for a period of at least five (5) years following account closure, in accordance with our anti-money laundering obligations.
• KYC and Identity Verification Documents: Identity verification documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, as required by applicable AML regulations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history and wagering activity, are retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Records: Records of customer support interactions are retained for a period of three (3) years from the date of the interaction.
• Marketing Data: Marketing preferences and communication records are retained until you withdraw your consent or for a period of two (2) years from your last interaction with our marketing communications, whichever is earlier.
• Technical and Log Data: Server logs and technical data are typically retained for a period of twelve (12) months, unless a longer retention period is required for security investigation purposes.

Upon expiry of the applicable retention period, your personal information will be securely deleted or anonymized in accordance with our data disposal procedures. Where anonymization is not technically feasible, the data will be securely destroyed.

The abcjili Platform may contain references to or integrations with third-party services, including payment processors, game providers, and analytics platforms. This Privacy Policy applies solely to the personal information collected and processed by abcjili. It does not cover the privacy practices of any third-party services or platforms.

When you interact with third-party services through the abcjili Platform — for example, when you make a payment via GCash or PayMaya — those third parties will process your information in accordance with their own privacy policies. abcjili is not responsible for the privacy practices or content of any third-party services.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the abcjili Platform. abcjili selects its third-party service providers carefully and requires them to maintain appropriate data protection standards, but we cannot guarantee the privacy practices of external parties.

The abcjili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. abcjili does not knowingly collect, use, or process personal information from individuals under the age of 21.

We implement age verification procedures during the account registration process to prevent underage individuals from accessing the Platform. If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on the abcjili Platform or provided us with personal information, please contact us immediately using the contact details in Section 12. We will investigate the matter promptly and take appropriate action.

abcjili reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws and regulations, or the features and functionality of the Platform. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on the abcjili Platform.
• Where required by applicable law or where changes are material, notify registered users via email or in-platform notification prior to the changes taking effect.

Your continued use of the abcjili Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

If you do not agree with any changes to this Privacy Policy, you must stop using the abcjili Platform and may request account closure in accordance with the Terms & Conditions. The most current version of this Privacy Policy will always be available on this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way abcjili processes your personal information, please do not hesitate to get in touch with us. We are committed to addressing your privacy concerns promptly and transparently.

You may contact the abcjili Data Protection Officer and our privacy team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Support Portal: Available through your registered abcjili account dashboard, 24 hours a day, 7 days a week.
• Live Chat: Accessible directly on the abcjili Platform during operating hours.

When contacting us regarding a data privacy matter, please include your full name, registered email address, and a clear description of your request or concern. This will help us process your inquiry as efficiently as possible.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the government body responsible for enforcing the Data Privacy Act of 2012.